How do I order?
You can order by phone or by mail. See number and address at top of any page. Or order online.

Will I get an email order confirmation of my online order?
Yes.

Do you do custom sizes?
We can make custom Items. We will custom quote, but expect to pay more, even to make smaller. It becomes one of a kind just takes more time to do. We do not make custom changes to chairs.

Where can I see the furniture in person?
Some items are on display at our factory showroom in Berryville, Virginia. We do not have other showrooms or dealers. If you want to see a specific item, we advise calling ahead to make sure it is on the showroom floor before traveling a long way. We do have stain samples available that can be mailed to you.  See “How can I match my existing furniture color” at the bottom of this page.

Do you charge sales tax?
If the furniture is picked up in Virginia or shipped to Virginia we by law must charge 5% sales tax.

Do you charge for delivery?
No. Our internet prices include shipping to addresses in the continental United States. Shipping to some islands may not be available. Shipping to Alaska and Hawaii is available at additional charge. Please call for quote. We do not ship outside the USA. In most areas your furniture will be delivered with our Gold Delivery service  where the driver and a helper will bring the furniture into the house, unpack and assemble the furniture, place it in the room of your choice, and remove the packaging. In some less traveled areas our Gold Service is not available and the furniture will be crated and delivered by common carrier. Please call for details.

How do I pay for my order?
We require a 50% deposit using a valid credit card for online orders. We accept Mastercard, Visa and Discover. If you prefer to use a personal check, please place your order by telephone. Our internet sales office and factory showroom is open Friday, Saturday, and Monday from 10:00 to 5:00, and Sunday 12:00 to 5:00 (EST). We will send you a written confirmation of your order upon receipt of your deposit and provide you with an estimated completion time. The balance will be due just prior to shipment. We  will contact you when your order is ready so we can make arrangements for balance payment and shipment.

How long does it take?
We stock some items (mostly dining chairs) and some items are made to order. Most orders for tables and chairs take  1 to  4 weeks to complete. Other items can take 6  to 16 weeks to complete. Shipping time is usually an additional 1 to 3 weeks to addresses east of the Mississippi and 3  to  6 weeks for addresses west of the Mississippi. Sometimes it can take longer. We will give you an estimated shipping time when we receive your deposit. We can estimate shipping time prior to your placing an order, however we must know the exact items, quantities, wood and stain color, to give you an estimate. Estimates given prior to receiving a deposit are subject to change due to prior sale of an item.

How can I match my existing furniture color?
We do not offer custom stain matching. We do have stain sample chips of our 12 exclusive colors. We will be happy to mail up to 4 samples to you at no charge. They do not need to be returned. If you would like samples of all 12 of our stains we will mail you a set for a $30.00 deposit. The deposit will be refunded if you return the samples. Our special dye stains create colors that are much nicer than those offered by the mainstream furniture industry. The down side to this is that they tend to be a little inconsistent. Things like the humidity on any given day can cause them to be lighter or darker. We provide the samples as a guide. If you order a piece of furniture it will likely be different than the sample.