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Payment: We require a 50% deposit using a valid credit card
for online orders. We accept MasterCard, Visa and Discover. If you
prefer to use a personal check, please place your order by
telephone. Our internet sales office and factory showroom is open
Friday, Saturday, and Monday from 10:00 to 5:00, and Sunday 12:00
to 5:00 (EST). We
will send you a written confirmation of your order upon receipt of
your deposit and provide you with an estimated completion time. The
balance will be due just prior to shipment. We will contact you
when your order is nearing completion to make arrangements for
balance payment.
Sales Tax: By law we must charge 5% sales tax to all
orders delivered to Virginia addresses or picked up in Virginia.
Gold Delivery Service: Our internet prices include
shipping to addresses in the continental United States. Shipping to
some islands may not be available. Shipping to Alaska and Hawaii is
available at additional charge. Please call for quote. We do not
ship outside the USA. In most areas your furniture will be delivered
with our Gold Delivery service where the driver and a helper will
bring the furniture into the house, unpack and assemble the
furniture, place it in the room of your choice, and remove the
packaging. In some less traveled areas our Gold Service is not
available and the furniture will be crated and delivered by common
carrier. Please call for details.
Delivery Time: We stock some items (mostly dining chairs)
and some items are made to order. Most orders for tables and chairs
take 1 to 4 weeks to complete. Other items can take 6 to 16 weeks
to complete. Shipping time is usually an additional 1 to 3 weeks to
addresses east of the Mississippi and 3 to 6 weeks for addresses
west of the Mississippi. Sometimes it can take longer. We will give
you an estimated shipping time when we receive your deposit. We can
estimate shipping time prior to your placing an order, however we
must know the exact items, quantities, wood and stain color, to give
you an estimate. Estimates given prior to receiving a deposit are
subject to change due to prior sale of an item.
Satisfaction Guaranteed: If you are not 100% satisfied
with our product for any reason within 30 days of receiving your
order you may return it for a full refund of the purchase price. The
furniture must be returned with all of the original packaging in
place. Cost of the return shipping must be paid by you. We offer a
limited warranty beyond that. Please see our
Warranty & Care page for
details. |