Terms and Delivery

Chair pair.jpg Payment:  We require a 50% deposit using a valid credit card for online orders. We accept MasterCard, Visa and Discover. If you prefer to use a personal check, please place your order by telephone. We are open 8:00 to 4:30 EST, Monday through Friday. We will send you a written confirmation of your order upon receipt of your deposit and provide you with an estimated completion time. The balance will be due just prior to shipment. We  will contact you when your order is nearing completion to make arrangements for balance payment.

Sales Tax:  By law we must  charge  5% sales tax to all orders delivered to Virginia addresses or picked up in Virginia.

Gold Delivery Service: Our internet prices include shipping to addresses in the continental United States. Shipping to some islands may not be available. Shipping to Alaska and Hawaii is available at additional charge. Please call for quote. We do not ship outside the USA. In most areas your furniture will be delivered with our Gold Delivery service  where the driver and a helper will bring the furniture into the house, unpack and assemble the furniture, place it in the room of your choice, and remove the packaging. In some less traveled areas our Gold Service is not available and the furniture will be crated and delivered by common carrier. Please call for details.

Delivery Time:  We stock some items (mostly dining chairs) and some items are made to order. Most orders for tables and chairs take 1 to 4 weeks to complete. Other items can take 6  to 16 weeks to complete. Shipping time is usually an additional 1 to 3 weeks to addresses east of the Mississippi and 3  to 6 weeks for addresses west of the Mississippi. Sometimes it can take longer. We will give you an estimated shipping time when we receive your deposit. We can estimate shipping time prior to your placing an order, however we must know the exact items, quantities, wood and stain color, to give you an estimate. Estimates given prior to receiving a deposit are subject to change due to prior sale of an item.

Satisfaction Guaranteed: If you are not 100% satisfied with our product for any reason within 30 days of receiving your order you may return it for a full refund of the purchase price. The furniture must be returned with all of the original packaging in place. Cost of the return shipping must be paid by you. We offer a limited  warranty beyond that. Please see our Warranty & Care page for details.

 

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Samuel S. Case Cabinetmakers
104 First Street, Purcellville, VA 22611
www.samuelscase.com    1-800-985-2725   
Copyright 2005-2008 Samuel S. Case Cabinetmakers, Inc.



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