Satisfaction Guaranteed

If you are not 100% satisfied with our product for any reason within 30 days of receiving your order you may return it for a full refund of the purchase price. The furniture must be returned with all of the original packaging in place. Cost of the return shipping must be paid by you.
 

Limited Warranty, Care, Maintenance, & Repair

Beyond our 30 day guarantee, Samuel S. Case furniture is warranted to be free from defects in materials and workmanship as follows: Tables and case goods are warranted for the lifetime of the original purchaser. Upholstered furniture is warranted for one year from date of purchase. Upholstery fabrics are excluded from this warranty and are not warranted or guaranteed in any way. Dining chairs are warranted for two years from date of purchase. Mattress warranties vary by model, please request a copy for the one you are purchasing. Furniture finishes are not warranted or guaranteed in any way from damage from heat, water, chemicals, scratches, dents, or abrasions. Any furniture that, in our sole opinion, has been abused or mistreated will not be covered by this warranty. Samuel S. Case Cabinetmakers will, at our option, repair or replace any covered item that is returned to us within the limited warranty period. Transportation costs to return furniture to us for  warranty repairs is your responsibility. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.

Care of Furniture: Our furniture is finished with one of the most durable finishes that today’s technology can produce. However, it is important not to lose sight of the fact that is made of solid wood, and when a hot dish or a cup of hot liquid is placed directly on the surface, moisture may be drawn from the wood and be trapped under the topcoat, causing a ring or discoloration to form. Also, the finish and the wood under it may be scratched and dented. These things do not mean that the furniture or the finish is defective; rather, it is indicative of the fact that care must be exercised in the use of solid wood furniture. We offer the following suggestions to help you care for your furniture and get the maximum enjoyment from it.

Heat and moisture:  Do not put pots, pans, or casserole dishes that come directly from the stove or oven on a table. Transfer foods into serving dishes or platters. Then use a trivet that allows air to flow between the table and the dish. Be cautious of trivets that have metal feet that can transfer heat to the table. As an added precaution you may want to put a hot pad on top of the trivet. Avoid serving dishes that produce heat such as chafing dishes or bread baskets that contain heated stones. Use saucers or coasters with cups of coffee. While not required, a made-to-fit table pad covered by a table cloth could save you a lot of trouble. Cold drinks usually don’t cause trouble unless left for a very long time, but coasters couldn’t hurt.

Scratches:  When writing, place a magazine or pad under your paper to keep from making an indentation on the table. Remember flower pots can have unglazed bottoms that can scratch the table. Keys, rivets on pocketbooks, and other metal items can produce fine scratches.

Fading: Strong sunlight can fade the color of wood stains. Avoid leaving lamps and pots in the same spot on a table for long periods of time as they will block fading in that spot leaving a dark ring. Be careful with items placed near windows, use drapes where you can.

Wood Maintenance:  Wood polish or wax is generally not needed since it would not get to the wood, rather it would lay on top of the finish. We recommend cleaning with a damp cloth, followed by a dry cloth. In the event you get fine scratches on the finish you could try rubbing lightly with “0000” steel wool and then using paste wax. Rub with the grain and do not rub hard, hard rubbing will turn the finish cloudy. Deep scratches can be colored in with touch up markers and filled with furniture crayons. These can be found at hardware stores. Cloudy marks from heat damage can not be fixed, only complete refinishing will cure them.

Non Warranty Repairs: We can repair our furniture when it is not covered by the warranty. In these cases we charge labor and materials to do the repairs at our cost. We do not earn a profit on repair work. We do not offer repair or refinishing on furniture not made by us.